AJ
Andrew J

1 reviews | Active since Jul 2016

19 Jul 2016, 06:55

No communication and greedy

<p>Bankmed triple deducted me in one month for cover "provided" in arrears but never tells you if you application waas succesful and don't debit you normally because they need documents from you but never tell you these documents are required and then claim that cover is provided despite outstanding documents. They also admit that their emails to me didn't generate and hence the no communication but won't reverse the fees for cover in arrears but their system *****ed up and I only find this out after having to call the call centre as they are not proactive and getting three different email address to send to after three calls to finally get the correct address</p> <p> </p> <p>Absolutely furious with this company and all they look for is money and only care if they are paid or not and still haven't given me my medical aid card after chasing then for EVERYTHING!</p> <p> </p> <p>I pray that anyone who reads this does not contract with them as they care not for customer service!</p> <p> </p> <p>Appalling service!</p>

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Replies (1)
Bankmed
Bankmed's reply21 Jul 2016, 12:38
Official

Dear Mr Joshua

Thank you for talking to us.

We are truly sorry for the way your application was handled, we can confirm that we will review changing your date of entry and refund you accordingly.

We have sent you an email, please respond to it for further assistance on the matter.

Regards

Hadiyo Tshabalala