no client service

<p>BANKMED MEMBER NO ********** . S WESSELS. Since Discovery took over part of Bankmed, my parents only have bad service. My dad is in an Old age home Amala Nursing home Jeffreys Bay, frailcare, reason alzhaimers. My mother has to phone Bankmed every second week to second day to find out why Bankmed has not paid the monthly payment to Amala Nursing home, then she gets the answer that the Amala nursing home has not send the authorization thru yet, which is utterly *****nse, cause the Matron at the Nursing home has the reference numbers which Bankmed has given her for the authorizations. We just received an email about July and August payments which was not payed to Amala due to the same reason as stated above. My mother has breast cancer, and is 77 years old, she does not need this stress in her life. I have sent many emails to Bankmed about this problem, then they phone her, and tell her they will look into this matter, when they come back to her, they tell her it has been put forward fot payment, then she gets emails that it has not been payed, then she has to phone them again, and explain everything over again, and so it carries on and on.</p> <p> </p> <p>I feel this is utterly the worst customer service. Last year everymonth the payments to Amala was paid on time, what the hell is going on from January 2016! PLEASE HELP MY MOTHER</p> <p>Thank you very much, her number is ********** 838</p>