No care, no urgency.

A month ago I initiated the process of moving my wife onto my medical aid plan. As part of their process, she needed to cancel her existing medical aid cover with discovery before moving her on to Bankmed. It was all supposed to be completed by 1 November and 8 days into the month, having contacted them DAILY, my wife is still not on my medical aid. There's no urgency, there's no care, and whatever their processes are, they're simply set up so inefficiently. And worst of all, i don't have a choice. Working for a financial institution has locked me in! Shocking.