NICOLENE GOUWS IS DAMAGING BANKMED'S REPUTATION

I TOOK SPECTACLES FROM EXECUSPECS AND THEY TOOK THEIR PORTION FROM THE MEDICAL AID AND TO MY SURPRRISE IN THE JUNE EXACT DATE 18/06/2019 AN AMOUNT OF R2362.20 WAS DEDUCTED FROM MY MEDICAL AID AND WHEN I CHECKED IT WAS FOR MY OPTICAL BENEFIT I THEN GOT AN EMAIL ADDRESS WHERE I CAN COMPLAIN AND REQUEST A REFUND AND A LADY BY THE NAME OF NICOLENE GOUWS ASSISTED AND HAS BEEN PROMISING ME LIES SINCE 27/06/2019 AND I STILL AWAIT MY FEEDBACK AND REFUND TILL TO DATE I AM VERY DISGUSTED WITH THE SERVICE SHE IS GIVING ME AND WHAT DISGUSTS ME THE MOST IS THAT ON HER SIGNATURE IS SAYS SHE IS IN THE BANKMED OPTOMETRY MANAGEMENT, I WANT MY REFUND AND WANT THIS SORTED OUT ASAP I GAVE THIS FOOL ENOUGH TIME AND SHE STILL HASN'T DONE ANYTHING