New Membership issues

My Family consists of my son age 1year 6months, My daughter age 3 months, my wife and Myself. I made the decision to go onto Bankmed medical aid from discovery. I have mailed my application form through to bankmed on the 8 Decmber and received confirmation that it is in progress. I did not hear from them again. I phoned them on the 30 December to find out how far is my medical aid membership. They said to me that they needed section K from absa to complete my application. I phoned absa HR and got confirmation that the agent will send section K to Bankmed. I took it that my membership will be enabled and I will be covered from the 1 January . I phoned bankmed on the 7January to make sure all is in order. It was not. I spent 2 days arguing and pleading to have my membership activated but got told 3 to 6 working days from the contact centre.The incompetency of Bankmed processes puts my Family and me at risk of not having medical aid since the 1st of January 2016 and in a country like South Africa that you cannot afford not to have medical aid. I have the full details of the events.Please contact me. HOW CAN YOU PUT THE INDIVIDUAL AND HIS FAMILY AT RISK IF YOUR PROCESSES IS AT FAULT.