New member application feedback urgent

I submitted my membership application for Bankmed more than a week ago. I am starting at ABSA on 2 Feb. My membership with my current medical aid end's on 31 Jan. Bankmed contact centre advised that my application is still in process. I need this to be finalised as in today still as I will be without medical aid by 31 Jan and so far no confirmation on Bankmed membership as from start of Feb. <br> <br> Can someone urgently please assist to finalise my application please?!. Also please advise if there is oustanding information you require that is holding up the process.