Networks not updated with incorrect advise to customers

Bankmed don’t have their Doctors networks updated which inconveniences customers without them even acknowledging their failure on advising customers incorrectly, no sympathy but quick to not pay with inconvenience caused by them. I called to ask for the correct dentist network and I was advised on consultation time to my surprise the DR is not able to bill due to depleted funds, I called to enguire while in pain seeking for help, they then told me is an incorrect network and gave me another incorrect network. I had to pay for myself hoping to sort it afterwards but feedback was they told me before consultation that the network is incorrect and cannot be held liable for costs.

My question is one must die 1st before networks are updated correctly then you don’t even want to take the responsibility in the role you played inconveniencing the customer. You need to understand that when a person is sick needs immediate help and they are desperate for help, don’t take advantage on that and push back

The lady Gloria at Dentist billing I think she’s very rude as well listen to the recording