neglectiont Service!!!

<p>On friday 6/Jan/2017 i sent through a claim to bankmed, bankmed advised that it will take up 2 to 3 days for this claim to be processed</p> <p>on the 11/jan/2017 i phoned to do a follow up just to find out my request was never sent through to relevant team to assist, it was never even touched</p> <p>there was a lady that assisted me over the phone to get it to the right people so that it may be processed</p> <p>today i phoned back to get an update just to find out my request (Claim) will only be paid out next week wedsday (18/01/2017) thats 2 weeks that i have to wait and suffer just because bankmed was neglectiont</p> <p>i spoke to a senior there who made it clear that they do not want to give me there supervisor or managers details because i wanted to escalate this to them, what type of service is that????</p> <p>The point of the matter is i dont see how im supposed to suffer for there mess up and then i still get treated like nothing as if i am to blame, i need my money and i want it today!!!!!</p>