MSA Refund

Bankmed,

My initial query was incorrectly concluded by your finance department. I have been trying for the past month to have the MSA balance refunded back to since my resignation from the scheme. All paper work and documentation has been submitted accordingly. I was informed 7 days ago that the refund is being paid to my account.

The agent which had been handling the query has been nothing but professional and courteous, however the finance department is failing the customer service team through their lack of professionalism. The matter remains and should there not be resolution in a reasonable period, I will have no choice but to log this complaint with the CMS