Missing medical aid card

I have been waiting for delivery of my new medical aid card for almost three months now. I have called into the contact center twice requesting them to send me my medical aid card to my work address. In both instances they were unable to trace the card and undertook to re-send it. Clearly this was inaccurate because i waited two weeks as promised and nothing came.I called again and was told to wait another two weeks. I am still in the same positIon-without a medical aid card! Quite frankly I do not have the airtime to waste to be told the same old tired story of waiting another two weeks. Can I at least be given the opportunity to collect my card from somewhere or be provided with a tracking number, once the card has been dispatched because I know from previous experience with Bankmed, I will only get my card after ix months. <br>