membership compromised

I changes employers (from one bank to the other), according to Bankmed it was during their change in administration, now I can't see a Dr because I have not been loaded yet. My change was in November and Bankmed has been debiting my account since November, now in January they tell me I still have not been been loaded.<br> I'm frustrated because even though I can afford a normal GP, I can't afford the specialist I was referred to.<br> <br> This is not the first time Bankmed has taken my money and then told me I wasn't a member. Since I joined this health insurer in 2012 they have not bothered to process anything on time or even and me a card as I've had to carry around a certificate.<br> <br> I spoke to Ian and he promised to call me back after investigating (ref:), so in the mean time I must endure the pain because this company only takes from its customers but offers no service/ peace of mind. No better than a ***** this insurer. Sis!<br>