SP
Siphokazi P
1 reviews | Active since May 2019
18 Apr 2023, 07:28
Members must just die in silence
I would never recommend Bankmed to anyone, after my first medical assistance request that was declined.
How do you decline someone for a hospital authorisation for a medical condition that is affecting her life, i struggle to literally do minor duties at home like washing dishes because i cant stand, my spine is collapsing, i am unable to gym let alone sit up straight at work…. If there was a zero star i would give just that.
Imagine going to the app and waking up to a decline of your hospital auth, the fact that a surgeon submitted it, he could see it’s necessary.
Are medical aids not there to ensure that we are in good health and get the medical assistance that we need?
Extremely dissatisfied.
Helpful (0)
Replies (10)0
Replies (10)
Bankmed's replyOfficial
18 Apr 2023, 07:39Hi Siphokazi, thank you for raising this with us and apologies for the experience. We will look into this and revert with feedback.
Bankmed's reply18 Apr 2023, 07:39
Official
Hi Siphokazi, thank you for raising this with us and apologies for the experience. We will look into this and revert with feedback.
SP
Siphokazi P's updateReviewer Update
19 Apr 2023, 10:14It’s been 24 hours still no response or update?????
SP
Siphokazi P's update19 Apr 2023, 10:14
Reviewer Update
It’s been 24 hours still no response or update?????
Bankmed's replyOfficial
19 Apr 2023, 11:06Hi Siphokazi. Please note that as per the feedback given by our team this morning, we still require the relevant documents from your Healthcare Provider in order to review your request further.
Bankmed's reply19 Apr 2023, 11:06
Official
Hi Siphokazi. Please note that as per the feedback given by our team this morning, we still require the relevant documents from your Healthcare Provider in order to review your request further.
SP
Siphokazi P's updateReviewer Update
19 Apr 2023, 13:26Cab i get an email which the documents were sent from to my health provider, they haven’t received any documents on their side.
SP
Siphokazi P's update19 Apr 2023, 13:26
Reviewer Update
Cab i get an email which the documents were sent from to my health provider, they haven’t received any documents on their side.
SP
Siphokazi P's updateReviewer Update
19 Apr 2023, 13:42My GP and surgeon have not received any email from Bankmed, i have been incontact with both and i am getting different information from your consultants!!!
One is saying the form was sent to GP and one is saying it was sent to the Surgeon…. But none of them have this form!
One is saying the form was sent to GP and one is saying it was sent to the Surgeon…. But none of them have this form!
SP
Siphokazi P's update19 Apr 2023, 13:42
Reviewer Update
My GP and surgeon have not received any email from Bankmed, i have been incontact with both and i am getting different information from your consultants!!!
One is saying the form was sent to GP and one is saying it was sent to the Surgeon…. But none of them have this form!
One is saying the form was sent to GP and one is saying it was sent to the Surgeon…. But none of them have this form!
SP
Siphokazi P's updateReviewer Update
21 Apr 2023, 09:41Once again can i get an email address that the relevant documents request was sent to, my GP did not get the documents…. I need to do a follow up on my side if Bankmed is not willing to follow up.
SP
Siphokazi P's update21 Apr 2023, 09:41
Reviewer Update
Once again can i get an email address that the relevant documents request was sent to, my GP did not get the documents…. I need to do a follow up on my side if Bankmed is not willing to follow up.
SP
Siphokazi P's updateReviewer Update
24 Apr 2023, 09:35@Bankmed, am I getting the required information or is anyone willing to contact my GP to request the information which you are waiting for?
No contact made with me since, i have been the one making contact… today way the day i am supposed to have my surgery done however due to being failed by Bankmed while i was trying to follow up on the documents my operation to change my health has to be on pause! Because it doesn’t matter to them.
No contact made with me since, i have been the one making contact… today way the day i am supposed to have my surgery done however due to being failed by Bankmed while i was trying to follow up on the documents my operation to change my health has to be on pause! Because it doesn’t matter to them.
SP
Siphokazi P's update24 Apr 2023, 09:35
Reviewer Update
@Bankmed, am I getting the required information or is anyone willing to contact my GP to request the information which you are waiting for?
No contact made with me since, i have been the one making contact… today way the day i am supposed to have my surgery done however due to being failed by Bankmed while i was trying to follow up on the documents my operation to change my health has to be on pause! Because it doesn’t matter to them.
No contact made with me since, i have been the one making contact… today way the day i am supposed to have my surgery done however due to being failed by Bankmed while i was trying to follow up on the documents my operation to change my health has to be on pause! Because it doesn’t matter to them.
SP
Siphokazi P's updateReviewer Update
24 Apr 2023, 12:19Discovery Health Member: Please note that your benefit request has been declined, as the PMA from DR BOOYSEN H T C has not been received.
How crazy is is that I receive this message, when i have been incontact with my GP , confirmed he did not get this form!
And i have been requesting information from Bankmed for me to follow up on the form and you haven’t been giving me that information nor responding!!!
Is this how you operate to decline customers, had the above requested information been sent to me/my GP you would have had the form.
How crazy is is that I receive this message, when i have been incontact with my GP , confirmed he did not get this form!
And i have been requesting information from Bankmed for me to follow up on the form and you haven’t been giving me that information nor responding!!!
Is this how you operate to decline customers, had the above requested information been sent to me/my GP you would have had the form.
SP
Siphokazi P's update24 Apr 2023, 12:19
Reviewer Update
Discovery Health Member: Please note that your benefit request has been declined, as the PMA from DR BOOYSEN H T C has not been received.
How crazy is is that I receive this message, when i have been incontact with my GP , confirmed he did not get this form!
And i have been requesting information from Bankmed for me to follow up on the form and you haven’t been giving me that information nor responding!!!
Is this how you operate to decline customers, had the above requested information been sent to me/my GP you would have had the form.
How crazy is is that I receive this message, when i have been incontact with my GP , confirmed he did not get this form!
And i have been requesting information from Bankmed for me to follow up on the form and you haven’t been giving me that information nor responding!!!
Is this how you operate to decline customers, had the above requested information been sent to me/my GP you would have had the form.
SP
Siphokazi P's updateReviewer Update
24 Apr 2023, 14:03Again i have called because i am not getting joy from you !! luckily this time i got through to a useful consultant!
SP
Siphokazi P's update24 Apr 2023, 14:03
Reviewer Update
Again i have called because i am not getting joy from you !! luckily this time i got through to a useful consultant!
Bankmed's replyOfficial
25 Apr 2023, 08:33Hi Siphokazi. Thank you for taking our call and allowing us to assist with your unresolved query. You are most welcome to reach out to us on our designated platforms should you require any further assistance and we'll be in touch. Take care.
Bankmed's reply25 Apr 2023, 08:33
Official
Hi Siphokazi. Thank you for taking our call and allowing us to assist with your unresolved query. You are most welcome to reach out to us on our designated platforms should you require any further assistance and we'll be in touch. Take care.