MEDICAL AID THAT EXPLOITS PATIENCE AND INDEBT THEM

Absolutely pathetic service from a company that supposed to offer health services yet its causing more headache and unnecessary stress. I have learned to accept that owning this medical aid is like owning a credit card that is going to bankrupt you every time you Sick. I was admitted in February 2017 at N12 net care hospital, I was requested R800 and due to an emergency I had no choice to pay it. It’s over a year I have been chasing this query to be refunded, after been given a run around with empty promise from consultant to manager promising to come back to me and never do. I must say no one has ever been patient with a disgusting Service like this one just like me, Instead of improving it keeps getting WORSE!!, every time I call to complain I get calls back that keeps asking 2 days to revert back to me and never DO!! I still await refund to be paid back to me after a year and 3 months now!! I have been chasing this money,(it is really frustrating how I keep getting calls with different information and nothing happens) Its 10 days later since the last communication I had with one of the managers and she asked for 2 days to revert back to me, guess what this has not happened and no one has bothered to get back to me after a year they failed to get back to me I’m not surprised!!!Instead of my query being resolved I’m being served with another bill that has nothing to do with me . I went for an operation on the 13 December 2017, On the 11 December 17, I received sms that I will be having the operation at Parklane hospital. On the 12 December 17 I received a different communication via sms to say hospital was changed to Life Brenthurst Hospital, I tried to get hold of the gynecologist with no luck, I drove to the dotors room and I and I was advised to arrive at the hospital changed as per the sms received by the receptionist, though I couldn’t get hold of the gyanacologist. How is it that the medical aid is pushing this matter for me to pay the medical bills due to hospital changed 12 hours before the procedure, and they want to refer me to documents send to my work email about disclaimer/ terms and condition on the 12 which I was not even at work on that date.( DID THE MEDICAL AID CONSIDER TO MAKE CONTACT WITH ME AS THEIR CLIENT IF I AM AWARE THAT THE HOSPITLAL IS NOT UNDER MY SCHEME) I fail to understand how the medical aid expects me to know each and every hospital and if they are on the scheme or not . Shouldn’t the medical aid notify me of this process seeing that ME as your client is not aware of this matter and that the doctors are making arrangement on my behalf. With little knowledge I have I can confirm that his another way of the medical aid cheating people .WHY SHOULD I TAKE LIABILITY OF A POCESS THAT TOOK PLACE ON MY BEHALF WITHOUT ME ACKNOWLEDGING THAT I AM AWARE OF THE TERMS AND CONDITIONS THAT WHRE SEND TO ME TO EMAIL THAT I DIDN’T HAVE ACCESS TOO. You will note I have not made request not once or twice, but a lot of TIMES to communicate and cc my Gmail account as I DON’T always have access to Absa email. they only cc that email when it suits them, why wasn’t his account added when they were sending terms and condition and they want to refer me to the nominated email I have chosen for Absa, I have a recorded line where I requested the Gmail be cc’d nd this was NEVER done. WHY SHOULD I TAKE LIABILITY FOR THIS WHEN THE ERROR IS NOT EVN ON MY SIDE THIS MEDICAL AID IS A CREDIT CARD THAT’S SUCKS YOU MONEY BIT BY BIT YOU CANT EVEN GET SICK BECAUSE EVEN THE NOMINATED HOPITALS REQUIRRE MONEY BEFORE YOU CAN BE ASSISTED IN TERMS OF EMERGENCY. THIS MEANS IF YOU SICK AND DON’T HAVE MONEY, YO WILL DIE AT THE RECEPTION CHAIR OF THE HOPTAL. THIS IS *********!!