Medical aid suspended for no reason

My mother was very ill from Monday 28 Sept 2015. On Tuesday evening (29 Sept) my brother took her too hospital and she was turned away. Reason - Account suspended until further notice. This was a big shock to me as my premiums are paid every month. .<br> <br> I called Bankmed on Wednesday morning and they say that my account is not suspended and is active. They say no one from the hospital called them to confirm. (PS: their call centre working hours end at 16h00)<br> <br> I then called the hospital and they checked on the system . It is STILL reflecting as \account suspended until further notice". It shows that I have no funds and is unapproved. The hospital confirmed that they do not call Bankmed unless it is for admissions. If the patient needs to see a doctor in casualty"