Medical aid consultations unpaid

This is most probably the worst medical aid that I have ever had the displeasure of using. The customer service is poor and do not get me started on their administration. Complete incompetence with no sense of urgency whatsoever. It responds after days with empty promises and that is if it responds at all.

I have had hundreds of emails and complaints with my consultations that were never paid to Doctors have spoken to different consultants who promise to resolve my issue but here I am, still sitting with the same issue - unresolved. My issue is not rocket science - I am not sure why Bankmed cannot resolve it and just make the payments, instead they advise me as a client that payments would be made. Only to find out that every time I go to the GP I still owe them and the worst is to owe them almost a sum of R3800 such a disgrace for me when I go to the doctor what I owe is just exactly the amount that I contribute for myself and my three girls monthly.

If Bankmed cannot do the little things, I dread to think of how it handles bigger issues or emergencies of their clients. If people can avoid using this medical aid, I would advise them to do so - the hassle is too much for nothing. And its just a ******* of our cash from our payrolls into their pockets.

Bankmed, as a matter of last resort. Hopefully you can escalate the matter as I am currently paying for medical aid that I cannot even use. You are being unduly enriched at my expense with money that I could have used towards my kids.

The experience has been exhausting to say the least for almost a year now.