medical aid card not delivered

I have been waiting for my membership card since January 2016.Every time when I phone am being told different stories..For the whole month of March I have been phoning every week to follow up on the progress but the Consultants keep on giving me excuses after excuses and ensuring me that I will get the card.The last time I phoned was on 23/03/2016 where I was told that there'll be a site visit at my place of work ion 01/04/2016 and that's when i will get my Card,to my suprise there was no sign of the Reps at my Campus.<br> <br> I have been waiting for this for so long,am now struggling to make consultations as Doctors are not willing to make use of the Confirmation Letter.I cannot afford to be phoning Bankmed ever week.<br> I WANT MY CARD SEND TO ME,HOW THEY DO IT I DON'T CARE!!!