SN
Sibu N
1 reviews | Active since Feb 2021
09 Feb 2021, 01:17
Medical aid
****ty service I've ever received in my life. I logged a query for a refund of my money, their constant by the same of siyamthanda advised me it will be fixed in 48 hours and she would phone me back if there were any changes. 3 days after my 1st call nothing happened, i phoned i spoke to Mahumed he told me there was a delay he will escalate thr matter and call me back in 48 hours, he never phoned. I called in after 5 days now, spoke to another lady, asked to speak to a supervisor, he promised me 48 hours to 72 hours for my matter to be fixed, nothing is happening still its been over 2 weeks now i logged my query on the 21/02/2021 till today i haven't gotten my money back. I want my money back!
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Replies (5)SN
Sibu N's updateReviewer Update
09 Feb 2021, 01:22*21/01/2021 is actually when my query was logged
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Sibu N's update09 Feb 2021, 01:22
Reviewer Update
*21/01/2021 is actually when my query was logged
Bankmed's replyOfficial
09 Feb 2021, 10:06Hi Sibu, thank you for reaching out to us. We sincerely apologise for your poor service experience, and we can assure you that this is not the service we strive to provide our members.
We will ask the relevant teams to urgently look into this matter, and revert with feedback as soon as possible.
Kind regards,
The Bankmed Service Team.
We will ask the relevant teams to urgently look into this matter, and revert with feedback as soon as possible.
Kind regards,
The Bankmed Service Team.
Bankmed's reply09 Feb 2021, 10:06
Official
Hi Sibu, thank you for reaching out to us. We sincerely apologise for your poor service experience, and we can assure you that this is not the service we strive to provide our members.
We will ask the relevant teams to urgently look into this matter, and revert with feedback as soon as possible.
Kind regards,
The Bankmed Service Team.
We will ask the relevant teams to urgently look into this matter, and revert with feedback as soon as possible.
Kind regards,
The Bankmed Service Team.
SN
Sibu N's updateReviewer Update
11 Feb 2021, 12:29I still haven't got my money back!!! And no one has came back to me, if only i had an option to leave your medical aid i would have done that long ago... Unfortunately it is compulsory thats why you are giving a ****ty service
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Sibu N's update11 Feb 2021, 12:29
Reviewer Update
I still haven't got my money back!!! And no one has came back to me, if only i had an option to leave your medical aid i would have done that long ago... Unfortunately it is compulsory thats why you are giving a ****ty service
Bankmed's replyOfficial
11 Feb 2021, 15:48Hi Sibu, thanks for taking our call. Our records indicate that your banking details are up to date, and payment was released into this new account.
Once again, we apologise for the inconvenience caused and will follow up with you, as discussed.
Regards.
Once again, we apologise for the inconvenience caused and will follow up with you, as discussed.
Regards.
Bankmed's reply11 Feb 2021, 15:48
Official
Hi Sibu, thanks for taking our call. Our records indicate that your banking details are up to date, and payment was released into this new account.
Once again, we apologise for the inconvenience caused and will follow up with you, as discussed.
Regards.
Once again, we apologise for the inconvenience caused and will follow up with you, as discussed.
Regards.
Bankmed's replyOfficial
15 Feb 2021, 18:03Hi Sibu, we tried calling, however could not reach you. Please provide us with a convenient time to contact you. Regards.
Bankmed's reply15 Feb 2021, 18:03
Official
Hi Sibu, we tried calling, however could not reach you. Please provide us with a convenient time to contact you. Regards.