lost for words

been following up on 1 claim for almost a year, everytime you speak to to different consultant you get different story, got half a dozen ref numbers none of them have same feedback but they all relate to same query. <br> <br> and is it bankmed strategy to keep people holding for so long that they get bored or angry and hungup and giveup on a query because really how you keep someone holding 10 to 15 minutes 4 or 5 times in 1 call? is the systems that complicated that is hard to find information or is the consultant not understanding information they receive that they take time to tink up a lie. that could be the only explanation for inconsitent feedback.<br> <br> bankmed is medical aid for people working in service orientated industry but its service leaves a lot to be desired