Late payment

Bankmed needs to really jack up their service. My son was taken for a consult on the 21 Jan 2015 which costed R1650, I paid for the consult and had to claim it back. Two days later i scanned and emailed the claim to them. I received the auto response email to state they have received the mail. When i called a week later the consultant said they don't have the email and there is nothing they can do and i must resend it. After doing so, i called again on the 11 Feb 2015 to follow-up and was told that it was escalated (***) and will be resolved within 48 hours. Today i received a mail that i would get paid on the 27th Feb 2015. <br> <br> One month later is simply ridiculous!!! <br> Wake-up Bankmed, people paid these funds with cash they need, the least you can do is pay it back timeously.