Lack of service regarding incorrect claim rejection

I have been a Bankmed member for over 20 years and have noticed a sharp decline in service recently.

I was prescribed a schedule 5 medication by my GP, which Bankmed declined to pay due to an exclusion for slimming preparations, tonics, food supplements, etc.

Not only is the reason for the rejection absolutely ludicrous (how could a schedule 5 medication fall in to this category?), resolving this query appears to be beyond Bankmed's abilities. Emails are ignored, responses are generic and useless, nobody takes accountability. I have even emailed their escalation centre, executive queries and their CEO, with no result. Since 19/12/2025, I have received exactly one phone call from a person who has committed to providing feedback, and that feedback has not been provided in the timeline promised.

Clearly Bankmed has no interest in providing service to customers or any professional and competent service. It appears they would prefer customers make a formal complaint with the Council for Medical Schemes.