NB
Neil B
1 reviews | Active since Sept 2012
21 Jan 2016, 11:20
Lack of service on claims
Simple claim submitted on the 7th Jan still not processed by the 21st, this is a monthly claim and very simple...call center very unhelpful and cannot provide any concrete feedback.
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Bankmed's replyOfficial
21 Jan 2016, 17:06Hello Bothwelln,
Thank you for your comment.
During the course of January, to ensure the best quality standards are adhered to, all claims will be reviewed before being released for payment. As a result, these claims will not reflect immediately. This is just for the course of the first month - as of February claims will reflect as normal.
We will investigate the matter for you and will be in contact to discuss the claim in question.
Regards
Annelize
Bankmed Servicing
Thank you for your comment.
During the course of January, to ensure the best quality standards are adhered to, all claims will be reviewed before being released for payment. As a result, these claims will not reflect immediately. This is just for the course of the first month - as of February claims will reflect as normal.
We will investigate the matter for you and will be in contact to discuss the claim in question.
Regards
Annelize
Bankmed Servicing
Bankmed's reply21 Jan 2016, 17:06
Official
Hello Bothwelln,
Thank you for your comment.
During the course of January, to ensure the best quality standards are adhered to, all claims will be reviewed before being released for payment. As a result, these claims will not reflect immediately. This is just for the course of the first month - as of February claims will reflect as normal.
We will investigate the matter for you and will be in contact to discuss the claim in question.
Regards
Annelize
Bankmed Servicing
Thank you for your comment.
During the course of January, to ensure the best quality standards are adhered to, all claims will be reviewed before being released for payment. As a result, these claims will not reflect immediately. This is just for the course of the first month - as of February claims will reflect as normal.
We will investigate the matter for you and will be in contact to discuss the claim in question.
Regards
Annelize
Bankmed Servicing