lack of response to claims and enquiries

I submitted a claim for R250 from a Dr Tait to the Bankmed email address on 29/1/16 - ref received ***. Submitted 2nd request on 13/2/2016 - ref rec ***. Nothing paid yet - so submitted an enquiry to the Bankmed enquiry email on 21/2/2016 - ref rec ***. To date still nothing processed and no response received Really pathetic - as I paid this money out 5 weeks ago and still not been refunded inspite of all the claims and the query! Terrible service from the new underwriter!!