Lack of customer service

<p> I did contact you on the 18th of October, but still no reply back. My dad is a member of Bankmed member number ********** S Wessels. He is an Alzaimer patient at Amala Nursing home in Jeffreys bay for nearly two years now, and since the beginning of this year,we only had problems with Bankmed's payment to Amala. Last year everymonth the payments were made on time, but this year my mother has to phone Bankmed every month, every week to find out why they havent made the payments yet. My mother is 77years old, and has breast cancer, she does not need this stress that she is going thru at this moment. When she phones Bankmed, and finaly gets thru to someone to help her, their excuses are, either the Matron has not authorised the payments to go thru or some other stupid excuse. The matron at Amala always has a reference number which Bankmed has givin her, so I can not understand why they say she has not put the paperwork thru to Bankmed. Then Bankmed tells her the payment has been put thru for payment, but yet we receive statements and phone calls that it has not been paid. This is becoming a great concern for my mother, because the nursing home are waiting for their payment of July and August which they did not receive yet.</p> <p> </p> <p>Please contact Mrs Lulu Wessels ********** 838 or ********** 675 URGENTLY, AND SORT THIS OUT ASAP</p>