****ing poor service

My husband had a kidney transplant in 2014 and the kidney is currently rejecting, which means he has one foot in the grave to put it politely,we have been battling to get his chronic meds approved by bankmed they just dont see the urgency in this matter ! After numerous calls and being transferred from pillar to post numerous emails still vokol service from them..they keep us on hold for an hour then 30 minutes then an hour its become expensive as we are being given the run around. If my husband doesn't get his meds he will die.. please keep in mind it's been 2 weeks already ..so can someone kindly attend to this matter asap