Inefficient claims process

Frustrated with the Bankmed claims process. Submitted a claim on 2 November, application to pay out of medical aid savings. Date of service 29 Oct for R845.72. Received an email on 8 November saying it's been paid but nothing came through. Mailref #***. On Monday, 14 Nov, I called to follow up. The consultant said it will be paid on Wednesday, 16 November but again nothing came through. Called again on Friday, 18 November, the consultant said she will follow up with finance and revert, however, I did not hear back. This is unacceptable service and I would expect better from Bankmed. Pls action asap.