Incorrect Billing!Poor Customer Service!Disgusted

I contacted BANKMED last year to query how a device will be deducted.<br> they advised me that the device would come out of the benefit(R1500.00) AND THE BALANCE WOULD COME OUT OF MY SAVINGS. I went to the pharmacy with my prescription and before the claim was processed I called BANKMED again to confirm.<br> <br> I have all the consultants names I spoke to.<br> <br> This first consultant advised me of the same thing regarding the processing of the claims.<br> <br> When I got the claims notification, the ENTIRE AMOUNT was taken off my savings.<br> <br> I called in and spoke to a consultant who said that the previous two consultants advised me wrong, I insisted on speaking to his superior and after putting me on hold for 10 minutes, he came back and said I was right, and the claim was processed incorrectly. No apology. He promised me he would get it fixed and would give me feedback the next day. After receiving NO feedback I called BANKMED AGAIN. <br> <br> spoke to a consultant who said she would forward the query to the consultant and didn't get any response to this day. just MULTIPLE Documents and e-mails telling me that the claim was processed from my SAVINGS.<br> <br> I am furious!!!! It is a 2016 CLAIM!