Inconsistence Information ID NO

Good day

I have to express my unahappiness with you guys. I am new meber of the schme and i have joined bankmed in March. When i made my application it was rejected but i ahve been debited fir two months, see the attached document. I then app**** again and changed the package i chose the first time which was basic to tradition , i was sent an offer letter to sign for the traditioanal package and i signed and sent it last week Tuesday.

To my surprise yersesteday when i call the call center i was informed that my membership was activated and my medical aid is active. I did not use my medical aid for two months thinking that it is not active and now they say the second package that i was given an offer letter for is not active.

Guys seriously what you doing there because clearly you not doing your job well. Right now i am sick and need to use my medical aid which has been debited for two months, i am not even sure it was work because when i log on to the app no funds or cards are linked it is just blank. Worse part of all not even anyone even calls me for update i had to call in. If this is the way bankmed works it will be a disater then to deal with you guys.

You are very unprofessional, inconsiderate and lack customer service toi just have a courtesy to follow up or check with the client after an application. The only call i got was from the gentlmen who promised to call me back but never did. Like seriously ?. I also do not understand why am i suppose to back pay payments for the traditional package if it is your faukt to begin with to give me wrong information............................

I am very unhappy