***********,severe poor service,no accountability

Bankmed changed administrators as at 01 Jan 2016. The service over this period has been more awful then usual. The new administrators made several invalid excuses to avoid paying 2016 claims. The consultants were severely ***********. I kept having to explain to them how to read the invoices. There is a claim left that both administrators keep passing the buck on and has to date not been settled.I ordered contact lenses in Dec 2015 but only picked them up in Jan 2016. According to Bankmed this is a 2015 claim. After no payment or feedback on the claim I had to make numerous calls to Bankmed and PPN (who Bankmed kept passing the buck to). PPN eventually said the claim would be processed. I received a written email confirmation from Bankmed that funds would be settled into my account on the 29 Jan 2016. The funds did not show, so I again followed up. Bankmed now says I need to contact PPN as they require my ID doc and Bank Statement. This after confirming payment! I have been a Bankmed member for 15 years, why do I need to provide these docs? I pay my contribution to Bankmed. Why do I need to sort my queries out with PPN ? Bankmed should take responsibility. I want my claim paid!!!