*********** consultants and dissatified service

I gave birth in November and thereafter registered my son on the Bankmed Medical Aid in December. I then received an email with the membership certificate for my son stating that he is now a member. Bankmed did not cover his bills and i had to call back and forth until it was sorted out. i took him to the doc in jan 2016 and was advised by the admin that baby is not a member. i called bankmed, and was transfered back and forth to 7 different people(in bankmed and discovery) who could not assist or even try to assist in finding out why they had dropped him off the medical aid, as his hospital bills were paid, so clearly he was a member.The consultants were rude and unhelpful.I held the call for 28 mins until i reached the last person where i asked to be put through to a team leader or someone in management and held on for another 10 mins with no answer. This kind of service is ridiculous, i still did not get any feedback as to why my son was dropped of the medical aid without my consent, and should there be an emergency where medical aid is needed for him,what happens? i am still paying for him but not getting the benefits.you guys need to be more customer centric. pathetic service