*********** and unprofessional service

<p>Good day</p> <p> </p> <p>My son submitted a claim on my behalf for my wife that I paid and then required the medical aid to refund me.</p> <p>They then rep**** by stating that they can’t see the relevant codes and dates. To which I responded by advising them that they must turn the page as the 2nd and 3rd page is just a copy of the credit card receipt and the full invoice is visible on page 4 I even typed the codes and the dates in the mail for ease of reference for them. I then received a mail stating that I need to complete a third party consent form, which I did and mailed to them, however the third party consent form according to the mail is for the below and not submitting a normal claim</p> <p> </p> <p>Personal information <br />Contact details <br />Claims information <br />Information related to the member's specific plan type <br />Financial information <br />Medical information <br />They then again sent me a mail stating that they cannot see the codes to which I pointed them to the correct page again. To which I then again received a mail stating I must complete a third party consent form which I then again attached and ask why.</p> <p>Now they want me to give a copy of my ID.</p> <p> </p> <p>I have CC’ d the following departments but they all seem to be *********** as I do not get a response</p> <p>'***'; '***'; '***'; '***';'***'</p> <p> </p> <p>I have dealt with the staff below and none of them seem to be able to do their job</p> <p> </p> <p>Jason Bougaard</p> <p>Nick Kgwedi</p> <p>Lenel Jordaan</p> <p>Sean Martin</p> <p> </p> <p>Please find below references:</p> <p> </p> <p>WRefNo#***#- -MailRef#***#- -MailRef#***#- MailRef#***#- MailRef#***#- WRefNo#***#- -MailRef#***#- WRefNo#***#- -MailRef#***#- -MailRef#***#- WRefNo#***#- -MailRef#***#- -MailRef#***#- WRefNo#***#- -MailRef#***#- -MailRef#***#- WRefNo#***#- -MailRef#***#- MailRef#***#- MailRef#***#-</p> <p> </p> <p>It would seem that Bankmed is purposefully delaying the claim.</p> <p> </p>