INCOMPETENCE TOO A DIFFERENT DEGREE

<p>Bankmed has never done anything right. Doesn't pay claim within their SLA. Doesn't pay claims from the correct benefit. Never pays in full, even after they approve on PMB. My daughter has jsut had a liver transplant in Dec. The y approved to cover the donors expense from work-up to transplant to post-transplant treatment however they refused to cover most of the donors expenses instead told us to take him to a public hospital. Now post transplant, they have been processing PMB claim via the MSAcausing it to be depleted TWICE. This is such an inconvenience as I keep driving to pharmacies because im told they have resolved the issue and get there just to be told that the MSA has been depleted and I leave empty handed. This is putting my daughters life in danger. I refuse to keep claiming for medication that should have been processed via MSA. THIS IS UTTERLY UNACCEPTABLE. BANKMED is causing my family more grief than anything. They deserve a circle not a star-terrible doesnt even begin to describe their service</p>