Incompetence such as this is impressive

Its rare that someone is disappointed by a service provider before the relationship even begins. I must say the level of incompetence I have encountered at Bankmed is literally impressive. You'd have to go out of your way to be this terrible, it requires dedication and effort. I sent my application almost a month ago, transferring from another medical aid because it was employer policy. A week after when the cover should've commenced they contact me saying they need additional information, meaning that it wasn't actioned. During a pandemic! This is shocking, had there been an emergency it means I wouldn't have had cover. Now they'd back dated the commencement, but I will endeavor out of principle alone, that I am not billed for the entire month. The service is pathetic and compared to my previous administrator whom I was forced to leave, they aren't playing the same game let alone being on the same level.