Incompetence and failing to do their job .

I would give a negative rating if I could as 1 star is too good for the incompetence I have experienced from Bankmed. I have been on the phone for hours nearly second week and of late every week since 06/03/2023. They do not follow up with the hospital to get codes and every time I speak to them they have not received documents or letters or codes. Today I just lost my cool after having to go through the story once again as they have not payment the bill at the hospital in spite of us being cover fully while in hospital. We have been with Bankmed for years and it is my opinion that since Discovery took over the Managment of the fund one cannot speak to anyone with authority only call centre people who promise to get back to you and they don’t and more importantly they do what they commit to do they are just plain ***********.