INCOMPETENCE

I called the Bankmed call center regarding an issue I am having , I request authorisation to visit a specialist I received an sms , however Bankmed cant seem to fins this authorisation which they send me, on calling the call center I spoke to BRAT who said he would call me back by COB on the 25/09/18 and I'm still waiting , really Bankmed we pay for a service and this is what we get pure " INCOMPETENCE" .Today 26/09/18 I call again as I really need this authorisation code I speak to Nadine who does the same thing . You cannot keep doing this