Improper treatment/ Lack of medical help

Good day I am extremely upset with the level of service received by Bankmed 1) I have never had any break in medical aid- Normally only when there is an actual break in medical aid meaning that I was not a member or dependant on any medical aid there would be a general waiting perod- However I had no break, I was a member in 2017, left bankmed and went to discovery(Bankmed is affiliated with Discovery) so I don’t see why the waiting period should even apply.

2) You guys placed a 3 Month General waiting period for myself.

3) I cannot even afford to buy medication of even visit a GP- I paid a double premium last month.

4) Honestly if I knew bankmed treats people like this I would have never joined.

5) Although I was a dependant with discovery itself I could actually get treatment as well as medication.

6) For me now it seems that I am paying for nothing and not receiving proper medical treatment.

7) I cannot even buy my medication as I have hardly been working due to being ill and I haven’t been taking new medication prescribed due to the high costs.

8) Honestly your service is very disappointing and I wish I never joined.

9) Every person I speak to gives a different message and your staff is not helpful at all.

10) I cant even go and see a GP or specialist- I already spent +-R5000 out of pocket excluding medical aid costs.

11) I am still unwell and cannot even get proper treatment.

12) I am sending this email and having my family save this as should anything happen to me I want bankmed held accountable as I did not know joining you guys meant that I cannot get any help which is sad.

13) Even when I asked about plans I had to ask so many questions to get proper information- even then the information was not satisfactory.

14) I am a Hypertension patient, I have Syncope, irregular heart beats, Hyperaldosteronism- Now I cannot even walk as I have an issue with my legs.

15) I cannot afford to even buy my medication as its so expensive.

16) Again should anything happen to me i have advised them on this mail and it will be taken further- I don’t have an issue with paying for medical aid but I need to have proper treatment.

Hope that there is a favorable response