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tintswalo B
1 reviews | Active since Jun 2011
15 Jul 2019, 21:24
Ignored customers
On the 3rd of this months I logged a complaint regarding my bankmed plan and you responded by saying you will look into the matter and provide me with feedback,its almost 2weeks and I'm still waiting for a response. Its amazing how every months contribution are collected right on time for a plan that doesn't benefit me but a simple feedback from bankmed as how they can help me can take a decade to respond...very unhappy with your service and dont even dream of refering anyone to take any of your medical schemes..
Helpful (0)
Replies (4)0
Replies (4)
Bankmed's replyOfficial
16 Jul 2019, 11:16Hi Tintswalo, we are sorry to hear of your service experience, as this is not the type of service that we want our valued members to experience.
We tried calling you on your cell phone number ending in 2803 and your work number ending in 6000, with no success.
We will try contacting you again later in the day to assist with your query. Alternatively, you may send us an email with all the details of your query to ***, and we'll be in touch to assist.
Kind Regards,
Bankmed Service Team
We tried calling you on your cell phone number ending in 2803 and your work number ending in 6000, with no success.
We will try contacting you again later in the day to assist with your query. Alternatively, you may send us an email with all the details of your query to ***, and we'll be in touch to assist.
Kind Regards,
Bankmed Service Team
Bankmed's reply16 Jul 2019, 11:16
Official
Hi Tintswalo, we are sorry to hear of your service experience, as this is not the type of service that we want our valued members to experience.
We tried calling you on your cell phone number ending in 2803 and your work number ending in 6000, with no success.
We will try contacting you again later in the day to assist with your query. Alternatively, you may send us an email with all the details of your query to ***, and we'll be in touch to assist.
Kind Regards,
Bankmed Service Team
We tried calling you on your cell phone number ending in 2803 and your work number ending in 6000, with no success.
We will try contacting you again later in the day to assist with your query. Alternatively, you may send us an email with all the details of your query to ***, and we'll be in touch to assist.
Kind Regards,
Bankmed Service Team
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tintswalo B's updateReviewer Update
16 Jul 2019, 12:54You can call from now till 13:30 on ***..
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tintswalo B's update16 Jul 2019, 12:54
Reviewer Update
You can call from now till 13:30 on ***..
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tintswalo B's updateReviewer Update
22 Jul 2019, 09:38A months is almost over still no help with my query you suggested that I send an email which I did but still no help My ref is *** -MailRef#***#- do I need to seek other alternative ways to get help or not ?
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tintswalo B's update22 Jul 2019, 09:38
Reviewer Update
A months is almost over still no help with my query you suggested that I send an email which I did but still no help My ref is *** -MailRef#***#- do I need to seek other alternative ways to get help or not ?
Bankmed's replyOfficial
22 Jul 2019, 11:52Hi Tintswalo
Please accept our sincere apologies for the delay.
We have sent you feedback regarding your concerns via email.
You are welcome to respond directly to our email should you require further clarity regarding this query.
Regards,
The Bankmed Service Team.
Please accept our sincere apologies for the delay.
We have sent you feedback regarding your concerns via email.
You are welcome to respond directly to our email should you require further clarity regarding this query.
Regards,
The Bankmed Service Team.
Bankmed's reply22 Jul 2019, 11:52
Official
Hi Tintswalo
Please accept our sincere apologies for the delay.
We have sent you feedback regarding your concerns via email.
You are welcome to respond directly to our email should you require further clarity regarding this query.
Regards,
The Bankmed Service Team.
Please accept our sincere apologies for the delay.
We have sent you feedback regarding your concerns via email.
You are welcome to respond directly to our email should you require further clarity regarding this query.
Regards,
The Bankmed Service Team.