I would leave this medical if I had a choice

I work for a bank and am forced to be with this medical aid. I see why the membership has to be forced , no one would willingly be a part of this scheme . They have poor customer service , everything is a battle . I have been with them for 3 months and still not received my medical aid card , god forbid I'm in an accident , no one will know who my medical aid is with. I found out they sent my card to my home address, I phones them and asked for it to be sent to my work address , I had to follow up again ! to ask for it to be sent , I insisted that they send it via courier . They did ...to my HOME ADDRESS!!! Absolutely useless !