NN
Nonhlanhla N

1 reviews | Active since Aug 2014

29 Mar 2016, 22:59

I want my money.

On the 29th January i went to see the gynaecologist for Cervical cancer and i was referred by the GP since am chronic patient ,and am registered on the special care programme as from June 2015.Bankmed decided to take all my saving on my medical aid which is to little to survived for the whole year,I called Bankmed 5 times already but no one is willing to assist.In Feb spoke to Margaret ,Nocolleen, and Wade,none of them gave me a response.In March i spoke to Khaya and Amanda and still no feedback. And i even told then that when it comes to contraceptives am covered 100% but still they decided to use my little savings.I am a chronic patients who is registered on the Special Care Programme ,and i was informed that in order to see the Gynaecologist i must be referred by GP and I've done that and the gynaecologist is on Bankmed network .but my Savings are gone.I only Purchase Acdocol and Pavilion and Medications @ Sparksport that was prescribed by gynaecologist.that doesn't come even to R200.00 .I want my Savings back into my Medical Aid.And stop sending me Statement that i didn't request and refund my Savings.

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Replies (1)
Bankmed
Bankmed's reply05 Apr 2016, 13:11
Official
Hello nhlanhla25@,

Thank you for your comment.

We have tried to reach you telephonically however we were unable to reach you. An email addressing your concerns was sent to you and we trust this will provide clarity to the above.

Thank you for allowing us to address your concerns.

Regards
Jashvir
Bankmed Servicing