EP
Elana P
1 reviews | Active since May 2018
27 Aug 2026, 12:16
I send through a claim for reimbur*****t
I send through a claim for reimbur*****t. I've been doing it for the past two years. The required documents is POP and statement, which I provided. I clearly stated in my email that Bankmed needs to reimburse me because I already paid the dentist. They approved the claim but made payment to be paid to the dentist instead of to me. I am so frustrated because I picked up the mistake not them and now I must wait another few days for them to rectify their mistake😡😡
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Replies (4)
Bankmed's replyOfficial
27 Aug 2026, 12:24Hi Elana. Thank you for bringing this to our attention. We apologize for the frustration and inconvenience this has caused. We will investigate the matter and provide feedback as soon as possible.
Bankmed's reply27 Aug 2026, 12:24
Official
Hi Elana. Thank you for bringing this to our attention. We apologize for the frustration and inconvenience this has caused. We will investigate the matter and provide feedback as soon as possible.
Bankmed's replyOfficial
27 Aug 2026, 12:33Hi Elana, thank you for your patience while we looked into your query.
Could you please confirm whether you are referring to the claim with the service date of 21/08/2026? If so, we will arrange for the claim to be reprocessed and the payment to be made directly to you.
We sincerely apologise for the inconvenience and frustration this may have caused and appreciate your understanding while we work to resolve the matter.
Could you please confirm whether you are referring to the claim with the service date of 21/08/2026? If so, we will arrange for the claim to be reprocessed and the payment to be made directly to you.
We sincerely apologise for the inconvenience and frustration this may have caused and appreciate your understanding while we work to resolve the matter.
Bankmed's reply27 Aug 2026, 12:33
Official
Hi Elana, thank you for your patience while we looked into your query.
Could you please confirm whether you are referring to the claim with the service date of 21/08/2026? If so, we will arrange for the claim to be reprocessed and the payment to be made directly to you.
We sincerely apologise for the inconvenience and frustration this may have caused and appreciate your understanding while we work to resolve the matter.
Could you please confirm whether you are referring to the claim with the service date of 21/08/2026? If so, we will arrange for the claim to be reprocessed and the payment to be made directly to you.
We sincerely apologise for the inconvenience and frustration this may have caused and appreciate your understanding while we work to resolve the matter.
Bankmed's replyOfficial
27 Aug 2026, 12:57An inquiry has been logged on reference number: ***.
Bankmed's reply27 Aug 2026, 12:57
Official
An inquiry has been logged on reference number: ***.
Bankmed's replyOfficial
28 Aug 2026, 08:25Good morning, Elana, we hope you are well. We will be closing this query on this platform as an inquiry has been logged to re-work your claim to be paid to you. Feedback will be provided to you via email once the claim has been reprocessed. We apologise for the inconvenience caused and thank you for your patience whilst we worked on your query.
Bankmed's reply28 Aug 2026, 08:25
Official
Good morning, Elana, we hope you are well. We will be closing this query on this platform as an inquiry has been logged to re-work your claim to be paid to you. Feedback will be provided to you via email once the claim has been reprocessed. We apologise for the inconvenience caused and thank you for your patience whilst we worked on your query.