I need urgent help and intervention

My 4 months daughter is sick and I can't take her to the doctor cause of a 3 month waiting period. Yes I understand it's legislation but I wasn't informed. I called several times but no one informed me. Yes I signed the terms and conditions but I was desperate. What is one to do when their 4 month old baby is not well. I'm still sitting waiting for feedback after a week. I sent an email proving that I sent the docs within the 30 days. Bankmed is asking for proof that the mail box was full or for a ref. number .. I don't have it but their calls are recorded I called on the day to find out if they received my docs. It was on the 14th of November spoke Sinosipho its on my records in their systems. Why can't you use that as proof? Guys please be lenient my daughter is not well. I've been with bankmed for almost 10 years, yes the right things might have not happened on my side but I need you guys to be human on this one. What's the risk really? I need serious intervention.