Hung up :-/

Just spent 15mins on the phone with Bankmed trying to understand my optical benefits and it was by far one of the worst experiences I had. The Optical team to which I was transferred to had an awful telephone line. I got verified at my initial touch-point but I needed to get verified again. The lady on the other end struggled to hear me and vice versa. She wanted my membership number and when I asked her to use my ID number she seemed to be confused.

She proceeded to ask for my date of birth which I had to give about 4 times and then when she eventually understood me, she asked for my surname. I had to spell it out for her and she then advised that she doesn't pick me up on the system... and this is considering I was successfully verified about 6mins prior. Eventually this person cuts my call because she probably wasn't in the mood to work today :-(

Such a pity!