Hospital & doctor claims rejected and no feedback

Hi,<br> <br> I gave birth on the 17th August 2014, and within 30 days I registered my son with bankmed. I requested that he be covered from the day of his birth (17th August 2014) because I did not want any of his medical bills from hospital or doctors to be rejected. However I recieved many letters from the hospital notifying me of invoices that were rejected by bankmed. I paid some of these and I sent an email to bankmed in November requesting a refund and I have not heard from bankmed since. I phoned in December twice, the first lady I spoke to said she can see my claims email and the documents were loaded on my profile so she will find out what is happening and phone me back, she never did. I phoned again couple of days later and the lady I spoke to said she can see that a query was logged requesting the processing of my claim and that she will phone me back after finding out what is happening and she never phone me. <br> <br> Please help.