JH
Jean H
1 reviews | Active since Mar 2009
14 Dec 2015, 10:31
Horrific Service
Nothing but horrific service from Bankmed to load a new benificiary. After numerious E-mails no feedback and forms going missing . Call Centre is a disaster!! Management is hiding behind *********** call centre agents
Helpful (0)
Replies (1)0
Replies (1)
Bankmed's replyOfficial
14 Dec 2015, 11:37Hello 1jean,
Thank you for your comment.
Kindly be advised that your dependant was registered effective 1 January 2016. A certificate of membership was forwarded to your personal e-mail address.
Our record also shows that you spoke to one of our Team Leaders this morning and he also confirmed that your dependant was registered.
Please accept our apology for the delay in completing your request.
Please do not hesitate to contact our Customer Services Department on ***3 or by e-mail on *** should you require further assistance. We look forward to being of service to you.
Kind regards
Sowayba Geyer
CUSTOMER LIAISON OFFICER
BANKMED
Thank you for your comment.
Kindly be advised that your dependant was registered effective 1 January 2016. A certificate of membership was forwarded to your personal e-mail address.
Our record also shows that you spoke to one of our Team Leaders this morning and he also confirmed that your dependant was registered.
Please accept our apology for the delay in completing your request.
Please do not hesitate to contact our Customer Services Department on ***3 or by e-mail on *** should you require further assistance. We look forward to being of service to you.
Kind regards
Sowayba Geyer
CUSTOMER LIAISON OFFICER
BANKMED
Bankmed's reply14 Dec 2015, 11:37
Official
Hello 1jean,
Thank you for your comment.
Kindly be advised that your dependant was registered effective 1 January 2016. A certificate of membership was forwarded to your personal e-mail address.
Our record also shows that you spoke to one of our Team Leaders this morning and he also confirmed that your dependant was registered.
Please accept our apology for the delay in completing your request.
Please do not hesitate to contact our Customer Services Department on ***3 or by e-mail on *** should you require further assistance. We look forward to being of service to you.
Kind regards
Sowayba Geyer
CUSTOMER LIAISON OFFICER
BANKMED
Thank you for your comment.
Kindly be advised that your dependant was registered effective 1 January 2016. A certificate of membership was forwarded to your personal e-mail address.
Our record also shows that you spoke to one of our Team Leaders this morning and he also confirmed that your dependant was registered.
Please accept our apology for the delay in completing your request.
Please do not hesitate to contact our Customer Services Department on ***3 or by e-mail on *** should you require further assistance. We look forward to being of service to you.
Kind regards
Sowayba Geyer
CUSTOMER LIAISON OFFICER
BANKMED