NM
Ntladi M

1 reviews | Active since Oct 2013

19 May 2017, 09:34

Horrific

<p>Bad service</p> <p>My son got sick on the 3/05/2017 which i quictly rushed to the doctor who immediately sent me to the hospital as i rushed we went to Unitas Hospital as it is a netcare hospital as required to go to those netcare hopitals by the useless medical aid bankmed, after we have arrived there and sisters were very helpful and immediately took my son in for check up and it was confirmed that he will be admitted as he needed medical attention, then all went well with the hospital and my son was attended to by the doctors...now the casualty sent me their bill that i must pay after they helped me and my son got admited and i took that bill to bankmed to settle and now they coming with stories that only scheme rate will be paid and not the total amount and i asked them it was a netcare hospital but still the response was that even if its netcare the scheme rate still applies ...what could i have done on the day to change the situation so bankmed can pay? Nothing...i asked the lady to give me the details of casualties that i can use going forward and she could not assist</p> <p> </p> <p>i am with bankmed cause i am forced not by choice, i always fight with bankmed for my claims to be paid which is said that i cant move due to my wife also with the bank...maybe my company oneday will catch a wake up and cancel contract with bankmed and now i am planning to move my family out and be left alone with this useless medical aid Bankmed so my family can enjoy cover and feel safe than depending on this </p> <p> </p> <p>i pray that i move my medical aid soon as my colleagues always share that bankmed is useless and always has excuses for not paying their claims</p> <p> </p> <p>angry and want to cancel it now only if i had a choice but soon i will be out.</p> <p> </p> <p>i will also do as my colleagues by telling people about the service recieved and better when they belong in their spouses medical aids and not bankmed cause they will regret on the day they need they urgent assistance</p> <p> </p> <p>since my wife is also working for a bank i am planning to get my mother to put me and my family so we can belong in a medical aid that cares for their people and so i can be able to sleep when anything happens to my family and not worry about a single bill that bankmed will refuse to pay ...</p> <p> </p> <p>shocked that hospital cant really admit without passing casualty on an emergency and clearly one day i will die cause bankmed will refuse to pay and no one will assist...</p> <p> </p> <p>Bankmed what was i supposed to do?if it was a car accident and i am paralised what was going to happen?</p>

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Replies (4)
Bankmed
Bankmed's reply19 May 2017, 15:26
Official

Dear Ntladi

Thank you for bringing this matter to our attention.

We tried to call you in order to discuss this matter however we were unable to reach you.

We have sent the claims to be reviewed and will be in touch with feedback at the soonest.

Regards
Annelize
Bankmed Servicing

NM
Ntladi M's update20 May 2017, 11:28
Reviewer Update

Good day

i will be awaiting for feedback regarding my query.

Regards

Ntladi

Bankmed
Bankmed's reply22 May 2017, 09:34
Official

Dear Ntladi

Thanks for speaking to us.

As discussed, the claim has been processed according to your plan benefits and paid directly to the provider. We apologise for any inconvenience this may have caused.

Regards
Annelize
Bankmed Servicing

NM
Ntladi M's update24 May 2017, 10:19
Reviewer Update

Hi Annelize

today i recieved this email statement which is confirming something defferent and not what we discussed?



General Medical Practitioner(GP)
Esterhuysen Serfontein Venter And Associ
Claimed
R987.40 claimed for date of healthcare service 2017/05/03
Paid to
R589.50 will be paid to the healthcare professional on 2017/05/24

2017/05/03
Lindokuhle
R406.00
2017/05/03
Lindokuhle
R480.90
2017/05/03
Lindokuhle
R100.50