Horrible Service-really terrible

There have been numerous calls & emails about an inquiry to add a dependent to this membership. We've even complained to the social media team that got someone to have a look but they were also not helpful. This level of incompetency is shocking. This has gone on for over a month!

My partner was sent a declaration that said since he cannot reach his employer then he must sign for the dependent to be added. He asked his hr & hr said there should be no need for them to be involved. He signed it anyway since it was a blocker, though it did not make sense. Now the application is blocked as it seems Bankmed wants some docs from him, but not specifying which.

side note on your file size limit: Even when we try to redo things we've already done, your system has a very low file size limit yet the docs needed are big. This is a really silly way of doing things.