Horrible service from Bankmed

I have received terrible service from Bankmed. I logged a complaint on 3rd July 2023 on Hello Peter and I was promised I would receive feedback. Till today I have received no feedback.

I have been struggling since the 04 May 2023 to get my claim paid. I suffer from a chronic illness Hidradenitis Suppurativa. I have been treated by a plastic surgeon with Botox in my sweat glands for the last 10 years. Before I went for the procedure I advised Bankmed of of it and they advised it would come off my savings plan. I have Bankmed Plus. Initially there was a problem with the invoice as the number of units was missing. This was corrected. After trying to get the invoice corrected and the service provider even updated the invoice on the last attempt Bankmed is now processing the invoice for over a month now. Every time I phone the call center I can't get an answer as they keep on saying they are processing the invoice. I am not sure how it can take a month to process an invoice. They also keep on sending me messages that I owe them money for the procedure. Really irritating.

Horrible medical aid. I do not recommend it to anybody.