Horrible Service

I went to the pharmacy to get my monthly chronic meds, when I arrived there I was told Bankmed needs to authorize. I called Bankmed, Bankmed told me there was no submissions send to them by the pharmacy. I told Bankmed that I was there I saw the pharmacist send the submissions and I saw the decline. All of a sudden now they can see why it declined its because I need to submit a prescription to Bankmed.fI I did not call Bankmed how was I to know that I need to submit a script and since when this this new rule start? Why is Bankmed putting my life at risk during this time of the pandemic making me to go up and down like a headless chicken when I'm suppose to be home safe? Bankmed please review your processes.