AL
Ayanda L
1 reviews | Active since May 2023
06 Nov 2026, 10:00
Horrible medical aid
Bankmed is the most useful medical aid. They approved me for a procedure in an October and now when it's time to pay the doctors they are telling me the the pre-authorization declined due to the procedure being an excluded benefit . How? When I have an approval letter after my Dr wrote a motivation. Do not join these horrible medical aid . It's expensive , terrible benefits and just poor administrative service
Helpful (0)
Replies (4)0
Replies (4)
Bankmed's replyOfficial
06 Nov 2026, 10:14Hi Ayanda, we're sorry to hear about your experience. We understand how frustrating it must be to have an approval letter and then be advised that the procedure is excluded when the claims are processed.
We are reviewing your concerns and are investigating the matter. We’ll provide feedback as soon as possible. ❤️
We are reviewing your concerns and are investigating the matter. We’ll provide feedback as soon as possible. ❤️
Bankmed's reply06 Nov 2026, 10:14
Official
Hi Ayanda, we're sorry to hear about your experience. We understand how frustrating it must be to have an approval letter and then be advised that the procedure is excluded when the claims are processed.
We are reviewing your concerns and are investigating the matter. We’ll provide feedback as soon as possible. ❤️
We are reviewing your concerns and are investigating the matter. We’ll provide feedback as soon as possible. ❤️
Bankmed's replyOfficial
06 Nov 2026, 11:43Hi Ayanda, we tried calling you with no success. We've noticed that the hospital case managers made updates to the authorisation, which triggered an automatic decline. We've referred the updated information for review and will provide feedback as soon as we receive it. 😊
Bankmed's reply06 Nov 2026, 11:43
Official
Hi Ayanda, we tried calling you with no success. We've noticed that the hospital case managers made updates to the authorisation, which triggered an automatic decline. We've referred the updated information for review and will provide feedback as soon as we receive it. 😊
Bankmed's replyOfficial
09 Nov 2026, 11:04Hi Ayanda, we hope your recovering well. 💐
Your hospital authorisation has been approved again, and we're currently reprocessing your claim. We'll keep you updated on the progress.
Your hospital authorisation has been approved again, and we're currently reprocessing your claim. We'll keep you updated on the progress.
Bankmed's reply09 Nov 2026, 11:04
Official
Hi Ayanda, we hope your recovering well. 💐
Your hospital authorisation has been approved again, and we're currently reprocessing your claim. We'll keep you updated on the progress.
Your hospital authorisation has been approved again, and we're currently reprocessing your claim. We'll keep you updated on the progress.
AL
Ayanda L's updateReviewer Update
11 Nov 2026, 13:09If the hospital authorisation has been approved then why are dr’s invoices still not paid and being rejected if the procedure was approved ?. I just cannot with the incompetence of bankmed
AL
Ayanda L's update11 Nov 2026, 13:09
Reviewer Update
If the hospital authorisation has been approved then why are dr’s invoices still not paid and being rejected if the procedure was approved ?. I just cannot with the incompetence of bankmed