AL
Ayanda L

1 reviews | Active since May 2023

11 Nov 2026, 13:31

Horrible

Yet again . Extremely disappointed in the terrible service from bankmed. I need an explanation on why doctors invoices are not being paid for an approved procedure. I also have not received feedback from *** . I want a detailed explanation on why the anaesthesiologist's and surgeons payment was declined despite the approved hospital authorization. Whether you Liaised directly with the relevant provider, if necessary, to resolve the payment issue. Provide written confirmation that the claim will be processed and that no further action is required from my side Such a useless medical aid . I'm so angry because instead of recovering I am having to go back and forth with bankmed yet again

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Replies (1)
Bankmed
Bankmed's reply11 Nov 2026, 13:53
Official
Hi Ayanda, we're still busy reprocessing your claims. We'll let you know as soon as the process has been completed. We apologise for the delay. 🙏