Highly Impressed

I called Bankmed two weeks ago about a claim that needed to be proceeded before I go on holiday. At that time I spoke to Monique Morris. Monique advised me that the turn around times for claims is two weeks and considering that I had not received the invoice to submit as a claim, that meant that I would not be able to get the claim proceeded before I went on holiday. I advised Monique of my situation and she said that she would help me and requested that I send the invoice straight to her direct e-mail address when I get the invoice so that she could rush the claim for me. It took about a week to get the invoice. When I did, I sent the invoice promptly to Monique. Because of the time that had lapsed from my conversation with Monique, I really did not have any faith that Monique would be able to assist me as promised. Plus, I have always dealt with call centre agents who make promises but never deliver. Nonetheless, less than my week after I gave Monique my claim